Chargemont

Chargeback management, done for you

Deflect. Prevent. Recover.

Fewer disputes, healthier merchant accounts and revenue that stays where it belongs. Four steps, one team, transparent pricing at every stage.

See how it works

20%

fraud & chargeback deflection rate

95%

prevention rate

70%

chargeback win rate

Step 01

Deflect

Stop the dispute inside the banking app

Most disputes start with a cardholder who does not recognise a line on their statement. We push order detail straight into the issuer's banking app, so the cardholder sees the purchase they actually made and the dispute is never filed.

  • Visa Order Insight
  • Digital receipts with order and delivery data
  • Compelling Evidence 3.0
  • Fewer disputes reaching the scheme at all
9:41

Current account · ···· 4417

$4,182.36

PayMoveCard

Transactions

  • WEWELLNESS*SUPPLEMENTSToday · 14:22-$42.19
  • TrTransport for LondonToday · 08:11-$3.40
  • SaSalary — Northwind LtdMon · 09:00+$2,940.00
  • BlBlue Bottle CoffeeMon · 08:32-$5.60
I don't recognise this
WE

Wellness Supplements

Order #1666467 · Subscription

-$42.19

Protected by Chargemont

  • Magnesium Complex ×2$28.00
  • Omega-3 Daily ×1$8.20
  • Vitamin D3+K2 ×1$5.99
  • Subtotal$42.19
  • Tracking numberDHL 4207 9915 331
  • DeliveredSep 3, 14:22

Awaiting resolution

  1. Unrecognised charge
  2. Order detail & resolution offered
  3. Dispute avoided
Step 02

Prevent

Chargeback prevention through alerts

Alerts reach us before the scheme does, and we refund or resolve inside the window — so the transaction never becomes a chargeback.

  • Ethoca, RDR, CDRN alerts
  • Flat per-alert pricing, no minimums

Pricing · Prevent

Verifi alerts (RDR / CDRN)$15 / alert
Ethoca alerts$25 / alert

Prepaid, per alert actioned. No setup, platform or cancellation fees.

Step 03

Recover

Chargeback fighting, case by case

What slips through, we fight. Full-service representment across every PSP, with evidence built to each issuer's reading of the rules — and you only pay when we win.

  • Chargeback representment across all PSPs
  • PayPal case management
  • Issuer-level optimised evidence strategy
  • Root-cause analysis and feedback to your team

Pricing · Recover

Chargeback representment25% of recovered

Success-based — you only pay on cases we win.

Step 04

Risk Reporting

VAMP and scheme thresholds, monitored daily

Every MID, every provider, one view. We track TC15 and TC40 against Visa's VAMP thresholds so a ratio problem is caught weeks before it becomes an enforcement letter.

  • VAMP rate per MID and company aggregate
  • TC15 / TC40 fraud and dispute reporting
  • Threshold alerts before enforcement
  • Monthly review with your risk team

VAMP rates · per processor

Healthy

0.90%

company aggregate vs 1.5% Visa threshold

  • Shopify Payments

    SP MERCHANT.COM

    0.94%

  • Adyen

    ADYEN*MERCHANT LLC

    0.88%

  • Stripe

    STRIPE*MERCHANT

    0.84%

  • Airwallex

    AWX*MERCHANT LLC

    0.96%

VAMP = (TC15 + TC40) / Visa transactions

Pricing

Transparent at every stage

Deflect

Order insight and compelling evidence that stops disputes before they are filed.

$15 / deflection

Prevent

RDR, CDRN and Ethoca alerts actioned inside the window.

$15–25 / alert

Recover

Full-service representment across all PSPs and PayPal.

25% of recovered

Why Chargemont

Shared incentives, no lock-in

Data integration

Alert, fraud and dispute data flowing straight into your platform — so every chargeback signal we see lands where you need it.

Dedicated team

A Chargemont team acting on your behalf, in your name, in a shared Slack Connect channel.

You keep the upside

Wholesale pricing with the margin yours to keep. No revenue share, no hidden fees.

Chargebacks, handled

All four steps run against your own dispute history — with the numbers each step would have saved you last quarter.

hello@chargemont.com · chargemont.com

Chargemont · Chargeback management platform